Senior UX Designer & Researcher

Company Description

[REDACTED] is a leading technology services firm that operates across the Asia Pacific region in over 20 cities, providing consulting, digital services, technology solutions, and more. We believe in harnessing the power of technology to achieve extraordinary things, creating lasting value and impact for our communities, partners, and people. Our diverse workforce of 14,000 has delivered large-scale, mission-critical, and multi-platform projects for governments and enterprises in Singapore and the APAC region.

Job Description

• User Experience Research Plan, conduct, and analyse user research studies including user interviews, usability testing, surveys, and observational studies to understand user needs, behaviours, and pain points. Develop user personas, journey maps, and experience frameworks specific to business process workflows. Collaborate with stakeholders to identify research opportunities and translate findings into actionable design recommendations and user stories that improve operational efficiency, satisfaction and demonstrates real value.
• UX Design and Prototyping Design user interfaces, workflows, and interactions for applications, portals, and custom solutions, ensuring consistency with ServiceNow design principles and accessibility standards. Create wireframes, prototypes, and high-fidelity mockups using industry-standard design tools, iterating based on user feedback and usability testing results.
• Collaboration and Implementation Work closely with ServiceNow developers, administrators, and business analysts to ensure design feasibility and successful implementation of UX solutions. Facilitate design workshops and stakeholder sessions to gather requirements and validate design concepts. Provide design specifications and…